Zahra Sarmast, Sajjad Shokouhyar, Seyed Hamed GhanadPour, Sina Shokoohyar. Unravelling the potential of social media data analysis to improve the warranty service operation. Industrial Management and Data Systems, 123(5):1281-1309, 2023. [doi]
@article{SarmastSGS23,
title = {Unravelling the potential of social media data analysis to improve the warranty service operation},
author = {Zahra Sarmast and Sajjad Shokouhyar and Seyed Hamed GhanadPour and Sina Shokoohyar},
year = {2023},
doi = {10.1108/IMDS-07-2022-0427},
url = {https://doi.org/10.1108/IMDS-07-2022-0427},
researchr = {https://researchr.org/publication/SarmastSGS23},
cites = {0},
citedby = {0},
journal = {Industrial Management and Data Systems},
volume = {123},
number = {5},
pages = {1281-1309},
}