Annie Saunders. Online solutions: looking to the future of knowledgeBase management. In Jennifer S. Whiting, Jayne Ashworth, Deborah Mateik, editors, Proceedings of the 32nd Annual ACM SIGUCCS Conference on User Services 2004, Baltimore, MD, USA, October 10-13, 2004. pages 194-197, ACM, 2004. [doi]
Abstract is missing.