Thomas Schaaf. The IT Infrastructure Library (ITIL) - An Introduction for Practitioners and Researchers. In Arosha K. Bandara, Mark Burgess, editors, Inter-Domain Management, First International Conference on Autonomous Infrastructure, Management and Security, AIMS 2007, Oslo, Norway, June 21-22, 2007, Proceedings. Volume 4543 of Lecture Notes in Computer Science, pages 235, Springer, 2007. [doi]
Abstract is missing.