Holger Schackmann, Henning Schaefer, Horst Lichter. Evaluating Process Quality Based on Change Request Data - An Empirical Study of the Eclipse Project. In Alain Abran, René Braungarten, Reiner R. Dumke, Juan Jose Cuadrado-Gallego, Jacob Brunekreef, editors, Software Process and Product Measurement, International Conferences IWSM 2009 and Mensura 2009, Amsterdam, The Netherlands, November 4-6, 2009. Proceedings. Volume 5891 of Lecture Notes in Computer Science, pages 227-241, Springer, 2009. [doi]
Abstract is missing.