Markus Schäfermeyer, Christoph Rosenkranz. "To standardize or not to standardize?" - understanding the effect of business process complexity on business process standardization. In Virpi Kristiina Tuunainen, Matti Rossi, Joe Nandhakumar, editors, 19th European Conference on Information Systems, ECIS 2011, Helsinki, Finland, June 9-11, 2011. pages 32, 2011. [doi]
Abstract is missing.