Clemens Schefels, Roberto Zicari. A framework analysis for managing explicit feedback of visitors of a web site. In Gabriele Kotsis, David Taniar, Eric Pardede, Imad Saleh, Ismail Khalil, editors, iiWAS 2010 - The 12th International Conference on Information Integration and Web-based Applications and Services, 8-10 November 2010, Paris, France. pages 483-490, ACM, 2010. [doi]
Abstract is missing.