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Citizen Relationship Management: understanding, challenges and impact

Alexander Schellong. Citizen Relationship Management: understanding, challenges and impact. In José A. B. Fortes, Ann Macintosh, editors, Proceedings of the 7th Annual International Conference on Digital Government Research, DG.O 2006, San Diego, California, USA, May 21-24, 2006. Volume 151 of ACM International Conference Proceeding Series, pages 490, Digital Government Research Center, 2006. [doi]

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Alexander Schellong

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