Alexander Schellong. Citizen Relationship Management: understanding, challenges and impact. In José A. B. Fortes, Ann Macintosh, editors, Proceedings of the 7th Annual International Conference on Digital Government Research, DG.O 2006, San Diego, California, USA, May 21-24, 2006. Volume 151 of ACM International Conference Proceeding Series, pages 490, Digital Government Research Center, 2006. [doi]
@inproceedings{Schellong06,
title = {Citizen Relationship Management: understanding, challenges and impact},
author = {Alexander Schellong},
year = {2006},
doi = {10.1145/1146598.1146762},
url = {http://doi.acm.org/10.1145/1146598.1146762},
researchr = {https://researchr.org/publication/Schellong06},
cites = {0},
citedby = {0},
pages = {490},
booktitle = {Proceedings of the 7th Annual International Conference on Digital Government Research, DG.O 2006, San Diego, California, USA, May 21-24, 2006},
editor = {José A. B. Fortes and Ann Macintosh},
volume = {151},
series = {ACM International Conference Proceeding Series},
publisher = {Digital Government Research Center},
}