Designing Services as Adaptable Reference Models

Michael Schermann, Michael Prilla, Tilo Böhmann, Helmut Krcmar, Thomas Herrmann. Designing Services as Adaptable Reference Models. In Tilo Böhmann, Wolfgang Burr, Thomas Herrmann, Helmut Krcmar, editors, Implementing International Services. Gabler Research, pages 275-292, Gabler, 2012. [doi]

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