Michael Schermann, Michael Prilla, Thomas Herrmann, Sandra Bennewitz, Helmut Krcmar. The International Service Implementation Checkup (ISIC) Workshop. In Tilo Böhmann, Wolfgang Burr, Thomas Herrmann, Helmut Krcmar, editors, Implementing International Services. Gabler Research, pages 169-185, Gabler, 2012. [doi]
Abstract is missing.