Albert Schilling, Carlos Rosemberg, Joice Barbosa, Gabriela Telles. Institucionalizando o foco na experiência do usuário através do six sigma em uma organização CMMI5. In Raquel Oliveira Prates, Mirella Moura Moro, editors, IX Symposium on Human Factors in Computing Systems, IHC '10, Belo Horizonte, MG, Brazil, October 5-8, 2010. pages 237-242, Brazilian Computer Society / ACM, 2010. [doi]
@inproceedings{SchillingRBT10,
title = {Institucionalizando o foco na experiência do usuário através do six sigma em uma organização CMMI5},
author = {Albert Schilling and Carlos Rosemberg and Joice Barbosa and Gabriela Telles},
year = {2010},
url = {http://dl.acm.org/citation.cfm?id=1999627},
researchr = {https://researchr.org/publication/SchillingRBT10},
cites = {0},
citedby = {0},
pages = {237-242},
booktitle = {IX Symposium on Human Factors in Computing Systems, IHC '10, Belo Horizonte, MG, Brazil, October 5-8, 2010},
editor = {Raquel Oliveira Prates and Mirella Moura Moro},
publisher = {Brazilian Computer Society / ACM},
}