Albert Schilling, Carlos Rosemberg, Joice Barbosa, Gabriela Telles. Institucionalizando o foco na experiência do usuário através do six sigma em uma organização CMMI5. In Raquel Oliveira Prates, Mirella Moura Moro, editors, IX Symposium on Human Factors in Computing Systems, IHC '10, Belo Horizonte, MG, Brazil, October 5-8, 2010. pages 237-242, Brazilian Computer Society / ACM, 2010. [doi]
Abstract is missing.