Frank Schlosser, Heinz-Theo Wagner. Applying Importance-Performance Analysis To IT Outsourcing: A Survey Among Financial Institutions. In Peter B. Seddon, Shirley Gregor, editors, Pacific Asia Conference on Information Systems, PACIS 2011: Quality Research in Pacific Asia, Brisbane, Queensland, Australia, 7-11 July 2011. pages 168, Queensland University of Technology, 2011. [doi]
Abstract is missing.