Susanne Schmidt-Rauch, Raphael Schaer, Gerhard Schwabe. From Telesales to Tele-Advisory Services in Travel Agencies. In Rajiv Sabherwal, Mary Sumner, editors, Proceedings of the International Conference on Information Systems, ICIS 2010, Saint Louis, Missouri, USA, December 12-15, 2010. pages 131, Association for Information Systems, 2010. [doi]
Abstract is missing.