Hendrik Scholta, Sebastian Halsbenning, Bettina Distel, Jörg Becker 0001. Walking a Mile in Their Shoes - A Citizen Journey to Explore Public Service Delivery from the Citizen Perspective. In Gabriela Viale Pereira, Marijn Janssen, Habin Lee, Ida Lindgren, Manuel Pedro Rodríguez Bolívar, Hans Jochen Scholl, Anneke Zuiderwijk, editors, Electronic Government - 19th IFIP WG 8.5 International Conference, EGOV 2020, Linköping, Sweden, August 31 - September 2, 2020, Proceedings. Volume 12219 of Lecture Notes in Computer Science, pages 164-178, Springer, 2020. [doi]
Abstract is missing.