Tennessee Schrage, Barbara Dinter. A Taxonomy for Redesigning After-Sales with the Digital Twin from an Explorative Business Process Management Perspective. In Paulo Rupino da Cunha, Marinos Themistocleous, editors, Information Systems - 22nd European, Mediterranean, and Middle Eastern Conference, EMCIS 2025, Paphos, Cyprus, September 11-12, 2025, Proceedings, Part II. Volume 573 of Lecture Notes in Business Information Processing, pages 174-188, Springer, 2025. [doi]
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