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Einsatzmöglichkeiten von Chatbot-Interaktionen im schriftlichen Kundenservice

Tim Schulte, Dirk Zimmermann, Claudia Müller 0002. Einsatzmöglichkeiten von Chatbot-Interaktionen im schriftlichen Kundenservice. In Steffen Hess, Holger Fischer, editors, Usability Professionals 2019, Dresden, Germany, September 2-5, 2018. pages 395-404, Gesellschaft für Informatik e.V. Und German UPA e.V., 2018. [doi]

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Tim Schulte

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Dirk Zimmermann

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Claudia Müller 0002

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