Susanna Schwarzmann, Thomas Zinner, Matthias Hirth. Deriving the Employee-Perceived Application Quality in Enterprise IT Infrastructures using Information from Ticketing Systems. In Thomas Seidl, Marwan Hassani, Christian Beecks, editors, Proceedings of the 16th LWA Workshops: KDML, IR and FGWM, Aachen, Germany, September 8-10, 2014. Volume 1226 of CEUR Workshop Proceedings, pages 69-70, CEUR-WS.org, 2014. [doi]
Abstract is missing.