Carlos Segura, Daniel Balcells, Martí Umbert, Javier Arias, Jordi Luque. Automatic Speech Feature Learning for Continuous Prediction of Customer Satisfaction in Contact Center Phone Calls. In Alberto Abad, Alfonso Ortega, António J. S. Teixeira, Carmen García-Mateo, Carlos D. Martínez-Hinarejos, Fernando Perdigão, Fernando Batista, Nuno J. Mamede, editors, Advances in Speech and Language Technologies for Iberian Languages - Third International Conference, IberSPEECH 2016, Lisbon, Portugal, November 23-25, 2016, Proceedings. Volume 10077 of Lecture Notes in Computer Science, pages 255-265, 2016. [doi]
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