Sandy E. Selander. Several approaches for improving user cordiality in the design of on-line systems for novice uses. In Phil Semprevivo, Peggy Semprevivo, Carol Vaughan Ascherfeld, Quentin Ludgin, Elias M. Awad, editors, Proceedings of the eighteenth annual computer personnel research conference, SIGCPR 1981, Washington, D.C., USA, June 4-5, 1981. pages 64-79, ACM, 1981. [doi]
Abstract is missing.