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From help desk and resnet to Best Service Center in Town

Niki Serakiotou, Aime Diaw, Thomas Bui, Richard Roberts, Carolynne White. From help desk and resnet to Best Service Center in Town . In Terris B. Wolff, Parrish Nnambi, Elizabeth Wagnon, editors, Proceedings of the 36th Annual ACM SIGUCCS Conference on User Services 2008, Portland, OR, USA, October 19-22, 2008. pages 27-32, ACM, 2008. [doi]

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Niki Serakiotou

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Aime Diaw

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Thomas Bui

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Richard Roberts

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Carolynne White

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