Vesna Sesum-Cavic, eva Kühn. Applying Swarm Intelligence Algorithms for Dynamic Load Balancing to a Cloud Based Call Center. In Fourth IEEE International Conference on Self-Adaptive and Self-Organizing Systems, SASO 2010, Budapest, Hungary, 27 September - 1 October 2010. pages 255-256, IEEE Computer Society, 2010. [doi]
Abstract is missing.