Leveraging Digital Technologies: How Information Quality Leads to Localized Capabilities and Customer Service Performance

Pankaj Setia, Viswanath Venkatesh, Supreet Joglekar. Leveraging Digital Technologies: How Information Quality Leads to Localized Capabilities and Customer Service Performance. MIS Quarterly, 37(2):565-590, 2013. [doi]

Abstract

Abstract is missing.