Farhad Shafti, Tim Bedford, Léa Amandine Deleris, Jonathan R. M. Hosking, Nicoleta Serban, Haipeng Shen, Lesley Walls. Service operation classification for risk management. IBM Journal of Research and Development, 54(3):7, 2010. [doi]
@article{ShaftiBDHSSW10,
title = {Service operation classification for risk management},
author = {Farhad Shafti and Tim Bedford and Léa Amandine Deleris and Jonathan R. M. Hosking and Nicoleta Serban and Haipeng Shen and Lesley Walls},
year = {2010},
doi = {10.1147/JRD.2010.2046465},
url = {http://dx.doi.org/10.1147/JRD.2010.2046465},
tags = {classification},
researchr = {https://researchr.org/publication/ShaftiBDHSSW10},
cites = {0},
citedby = {0},
journal = {IBM Journal of Research and Development},
volume = {54},
number = {3},
pages = {7},
}