Chirag Shah, Vanessa Kitzie. Social Q&A and virtual reference - comparing apples and oranges with the help of experts and users. JASIS, 63(10):2020-2036, 2012. [doi]
@article{ShahK12-1,
title = {Social Q&A and virtual reference - comparing apples and oranges with the help of experts and users},
author = {Chirag Shah and Vanessa Kitzie},
year = {2012},
doi = {10.1002/asi.22699},
url = {http://dx.doi.org/10.1002/asi.22699},
researchr = {https://researchr.org/publication/ShahK12-1},
cites = {0},
citedby = {0},
journal = {JASIS},
volume = {63},
number = {10},
pages = {2020-2036},
}