Video-Conferencing in E-commerce Website: Effect on Perceived Service Quality and Trust

Suleman Shahid, Abdullah Al Mahmud, Omar Mubin. Video-Conferencing in E-commerce Website: Effect on Perceived Service Quality and Trust. In Julio Abascal, Simone D. J. Barbosa, Mirko Fetter, Tom Gross, Philippe A. Palanque, Marco Winckler, editors, Human-Computer Interaction - INTERACT 2015 - 15th IFIP TC 13 International Conference, Bamberg, Germany, September 14-18, 2015, Proceedings, Part IV. Volume 9299 of Lecture Notes in Computer Science, pages 616-620, Springer, 2015. [doi]

@inproceedings{ShahidMM15,
  title = {Video-Conferencing in E-commerce Website: Effect on Perceived Service Quality and Trust},
  author = {Suleman Shahid and Abdullah Al Mahmud and Omar Mubin},
  year = {2015},
  doi = {10.1007/978-3-319-22723-8_74},
  url = {http://dx.doi.org/10.1007/978-3-319-22723-8_74},
  researchr = {https://researchr.org/publication/ShahidMM15},
  cites = {0},
  citedby = {0},
  pages = {616-620},
  booktitle = {Human-Computer Interaction - INTERACT 2015 - 15th IFIP TC 13 International Conference, Bamberg, Germany, September 14-18, 2015, Proceedings, Part IV},
  editor = {Julio Abascal and  Simone D. J. Barbosa and Mirko Fetter and Tom Gross and Philippe A. Palanque and Marco Winckler},
  volume = {9299},
  series = {Lecture Notes in Computer Science},
  publisher = {Springer},
  isbn = {978-3-319-22722-1},
}