Video-Conferencing in E-commerce Website: Effect on Perceived Service Quality and Trust

Suleman Shahid, Abdullah Al Mahmud, Omar Mubin. Video-Conferencing in E-commerce Website: Effect on Perceived Service Quality and Trust. In Julio Abascal, Simone D. J. Barbosa, Mirko Fetter, Tom Gross, Philippe A. Palanque, Marco Winckler, editors, Human-Computer Interaction - INTERACT 2015 - 15th IFIP TC 13 International Conference, Bamberg, Germany, September 14-18, 2015, Proceedings, Part IV. Volume 9299 of Lecture Notes in Computer Science, pages 616-620, Springer, 2015. [doi]

Abstract

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