To strengthen the relationship and the long term trading orientation between the relationship quality and the B-SERVQUAL: focus on the logistics intelligent equipment manufacturing industry - researchr publication authors

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Meng Shang, Hui Li, Chulwoo Lee, Yongho Shin. To strengthen the relationship and the long term trading orientation between the relationship quality and the B-SERVQUAL: focus on the logistics intelligent equipment manufacturing industry. J. Ambient Intelligence and Humanized Computing, 11(2):635-646, 2020. [doi]

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