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To strengthen the relationship and the long term trading orientation between the relationship quality and the B-SERVQUAL: focus on the logistics intelligent equipment manufacturing industry

Meng Shang, Hui Li, Chulwoo Lee, Yongho Shin. To strengthen the relationship and the long term trading orientation between the relationship quality and the B-SERVQUAL: focus on the logistics intelligent equipment manufacturing industry. J. Ambient Intelligence and Humanized Computing, 11(2):635-646, 2020. [doi]

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