Demystifying the Impact of Service Recovery Strategies: Evidence From Healthcare and Telecom Sectors

Amit Shankar, Shalini Talwar, Nazrul Islam 0002, Safiya Mukhtar Alshibani, Piyush Sharma. Demystifying the Impact of Service Recovery Strategies: Evidence From Healthcare and Telecom Sectors. IEEE Trans. Engineering Management, 71:6649-6661, 2024. [doi]

Abstract

Abstract is missing.