The role of knowledge management in moving to a customer-focused organisation - researchr publication authors

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Graeme G. Shanks, Emily Tay. The role of knowledge management in moving to a customer-focused organisation. In Proceedings of the 9th European Conference on Information Systems, Global Co-operation in the New Millennium, ECIS 2001, Bled, Slovenia, June 27-29, 2001. pages 721-729, 2001. [doi]

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