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EasyTicket: a ticket routing recommendation engine for enterprise problem resolution

Qihong Shao, Yi Chen, Shu Tao, Xifeng Yan, Nikos Anerousis. EasyTicket: a ticket routing recommendation engine for enterprise problem resolution. PVLDB, 1(2):1436-1439, 2008. [doi]

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Qihong Shao

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Yi Chen

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Shu Tao

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Xifeng Yan

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Nikos Anerousis

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