Qihong Shao, Yi Chen, Shu Tao, Xifeng Yan, Nikos Anerousis. EasyTicket: a ticket routing recommendation engine for enterprise problem resolution. PVLDB, 1(2):1436-1439, 2008. [doi]
@article{ShaoCTYA08:0,
title = {EasyTicket: a ticket routing recommendation engine for enterprise problem resolution},
author = {Qihong Shao and Yi Chen and Shu Tao and Xifeng Yan and Nikos Anerousis},
year = {2008},
url = {http://www.vldb.org/pvldb/1/1454193.pdf},
tags = {routing},
researchr = {https://researchr.org/publication/ShaoCTYA08%3A0},
cites = {0},
citedby = {0},
journal = {PVLDB},
volume = {1},
number = {2},
pages = {1436-1439},
}