Mahmud Akhter Shareef, Yogesh Kumar Dwivedi, Vinod Kumar, Uma Kumar. Reformation of public service to meet citizens' needs as customers: Evaluating SMS as an alternative service delivery channel. Computers in Human Behavior, 61:255-270, 2016. [doi]
@article{ShareefDKK16,
title = {Reformation of public service to meet citizens' needs as customers: Evaluating SMS as an alternative service delivery channel},
author = {Mahmud Akhter Shareef and Yogesh Kumar Dwivedi and Vinod Kumar and Uma Kumar},
year = {2016},
doi = {10.1016/j.chb.2016.03.002},
url = {http://dx.doi.org/10.1016/j.chb.2016.03.002},
researchr = {https://researchr.org/publication/ShareefDKK16},
cites = {0},
citedby = {0},
journal = {Computers in Human Behavior},
volume = {61},
pages = {255-270},
}