Gaurav Shekhar. Instructor led training and Certification - ITIL V4 Foundation. In Deepak Khazanchi, Harvey P. Siy, George Grispos, Tenace Kwaku Setor, editors, SIGITE '20: The 21st Annual Conference on Information Technology Education, Virtual Event, USA, October 7-9, 2020. pages 355, ACM, 2020. [doi]
Abstract is missing.