Channel integration quality, perceived fluency and omnichannel service usage: The moderating roles of internal and external usage experience

Xiao-Liang Shen, Yangjun Li, Yongqiang Sun, Nan Wang. Channel integration quality, perceived fluency and omnichannel service usage: The moderating roles of internal and external usage experience. Decision Support Systems, 109:61-73, 2018. [doi]

Authors

Xiao-Liang Shen

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Yangjun Li

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Yongqiang Sun

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Nan Wang

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