Xiao-Liang Shen, Yangjun Li, Yongqiang Sun, Nan Wang. Channel integration quality, perceived fluency and omnichannel service usage: The moderating roles of internal and external usage experience. Decision Support Systems, 109:61-73, 2018. [doi]
@article{ShenLSW18,
title = {Channel integration quality, perceived fluency and omnichannel service usage: The moderating roles of internal and external usage experience},
author = {Xiao-Liang Shen and Yangjun Li and Yongqiang Sun and Nan Wang},
year = {2018},
doi = {10.1016/j.dss.2018.01.006},
url = {https://doi.org/10.1016/j.dss.2018.01.006},
researchr = {https://researchr.org/publication/ShenLSW18},
cites = {0},
citedby = {0},
journal = {Decision Support Systems},
volume = {109},
pages = {61-73},
}