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Using Service Level Agreements

Alan M. Sherkow. Using Service Level Agreements. In David Morley, Jason G. Shane, Sue Felix, Bernard Domanski, John Boelens, Gordon R. Stauffer, Roberta S. Terkowitz, Tom Scoumperdis, H. Pat Artis, editors, Twelfth International Computer Measurement Group Conference, Las Vegas, NV, USA, December 8-12, 1986, Proceedings. pages 623-628, Computer Measurement Group, 1986.

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