Benchmarking with quality-adjusted DEA (Q-DEA) to seek lower-cost high-quality service: Evidence from a U.S.bank application

H. David Sherman, Joe Zhu. Benchmarking with quality-adjusted DEA (Q-DEA) to seek lower-cost high-quality service: Evidence from a U.S.bank application. Annals OR, 145(1):301-319, 2006. [doi]

Abstract

Abstract is missing.