The impact of perceived online service quality on swift guanxi: Implications for customer repurchase intention

Si Shi, Ren Mu, Lin Lin, Yang Chen, Gang Kou, Xue-Jiao Chen. The impact of perceived online service quality on swift guanxi: Implications for customer repurchase intention. Internet Research, 28(2):432-455, 2018. [doi]

Authors

Si Shi

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Ren Mu

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Lin Lin

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Yang Chen

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Gang Kou

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Xue-Jiao Chen

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