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Human factors of interactive software

Ben Shneiderman. Human factors of interactive software. In Albrecht Blaser, Magdalena Zoeppritz, editors, Enduser Systems and Their Human Factors, Proceedings of the Scientific Symposium conducted on the occasion of the 15th Anniversary of the Science Center Heidelberg of IBM Germany, Heidelberg, March 18, 1983. Volume 150 of Lecture Notes in Computer Science, pages 9-29, Springer, 1983.

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