Virtualising Process Assessments to Facilitate Continual Service Improvement in IT Service Management - researchr publication authors

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Anup Shrestha, Aileen Cater-Steel, Mark Toleman. Virtualising Process Assessments to Facilitate Continual Service Improvement in IT Service Management. In Australasian Conference on Information Systems, ACIS 2015, Adelaide, SA, Australia, 30 November - 4 December 2015. pages 139, 2015. [doi]

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