Anup Shrestha, Aileen Cater-Steel, Mark Toleman. Virtualising Process Assessments to Facilitate Continual Service Improvement in IT Service Management. In Australasian Conference on Information Systems, ACIS 2015, Adelaide, SA, Australia, 30 November - 4 December 2015. pages 139, 2015. [doi]
@inproceedings{ShresthaCT15,
title = {Virtualising Process Assessments to Facilitate Continual Service Improvement in IT Service Management},
author = {Anup Shrestha and Aileen Cater-Steel and Mark Toleman},
year = {2015},
url = {https://aisel.aisnet.org/acis2015/139},
researchr = {https://researchr.org/publication/ShresthaCT15},
cites = {0},
citedby = {0},
pages = {139},
booktitle = {Australasian Conference on Information Systems, ACIS 2015, Adelaide, SA, Australia, 30 November - 4 December 2015},
}