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Development and evaluation of a software-mediated process assessment method for IT service management

Anup Shrestha, Aileen Cater-Steel, Mark Toleman, Suren Behari, Mohammad Mehdi Rajaeian. Development and evaluation of a software-mediated process assessment method for IT service management. Information & Management, 57(4):103213, 2020. [doi]

Authors

Anup Shrestha

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Aileen Cater-Steel

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Mark Toleman

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Suren Behari

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Mohammad Mehdi Rajaeian

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