Anup Shrestha, Aileen Cater-Steel, Mark Toleman, Suren Behari, Mohammad Mehdi Rajaeian. Development and evaluation of a software-mediated process assessment method for IT service management. Information & Management, 57(4):103213, 2020. [doi]
@article{ShresthaCTBR20,
title = {Development and evaluation of a software-mediated process assessment method for IT service management},
author = {Anup Shrestha and Aileen Cater-Steel and Mark Toleman and Suren Behari and Mohammad Mehdi Rajaeian},
year = {2020},
doi = {10.1016/j.im.2019.103213},
url = {https://doi.org/10.1016/j.im.2019.103213},
researchr = {https://researchr.org/publication/ShresthaCTBR20},
cites = {0},
citedby = {0},
journal = {Information & Management},
volume = {57},
number = {4},
pages = {103213},
}