Evaluation of Software Mediated Process Assessments for IT Service Management

Anup Shrestha, Aileen Cater-Steel, Mark Toleman, Terry Rout. Evaluation of Software Mediated Process Assessments for IT Service Management. In Terry Rout, Rory V. O'Connor, Alec Dorling, editors, Software Process Improvement and Capability Determination - 15th International Conference, SPICE 2015, Gothenburg, Sweden, June 16-17, 2015. Proceedings. Volume 526 of Communications in Computer and Information Science, pages 72-84, Springer, 2015. [doi]

Abstract

Abstract is missing.