Anup Shrestha, Aileen Cater-Steel, Mark Toleman, Wui-Gee Tan. A Decision Support Tool to Define Scope in IT Service Management Process Assessment and Improvement. In Jan vom Brocke, Riitta Hekkala, Sudha Ram, Matti Rossi, editors, Design Science at the Intersection of Physical and Virtual Design - 8th International Conference, DESRIST 2013, Helsinki, Finland, June 11-12, 2013. Proceedings. Volume 7939 of Lecture Notes in Computer Science, pages 308-323, Springer, 2013. [doi]
Abstract is missing.