Anup Shrestha, Aileen Cater-Steel, Wui-Gee Tan, Mark Toleman. Software-Mediated Process Assessment for IT Service Capability Management. In Michel Avital, Jan Marco Leimeister, Ulrike Schultze, editors, 22st European Conference on Information Systems, ECIS 2014, Tel Aviv, Israel, June 9-11, 2014. 2014. [doi]
@inproceedings{ShresthaCTT14-0,
title = {Software-Mediated Process Assessment for IT Service Capability Management},
author = {Anup Shrestha and Aileen Cater-Steel and Wui-Gee Tan and Mark Toleman},
year = {2014},
url = {http://aisel.aisnet.org/ecis2014/proceedings/track20/12},
researchr = {https://researchr.org/publication/ShresthaCTT14-0},
cites = {0},
citedby = {0},
booktitle = {22st European Conference on Information Systems, ECIS 2014, Tel Aviv, Israel, June 9-11, 2014},
editor = {Michel Avital and Jan Marco Leimeister and Ulrike Schultze},
}