Anup Shrestha, Aileen Cater-Steel, Wui-Gee Tan, Mark Toleman. Software-Mediated Process Assessment for IT Service Capability Management. In Michel Avital, Jan Marco Leimeister, Ulrike Schultze, editors, 22st European Conference on Information Systems, ECIS 2014, Tel Aviv, Israel, June 9-11, 2014. 2014. [doi]
Abstract is missing.