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Building a Software Tool for Transparent and Efficient Process Assessments in IT Service Management

Anup Shrestha, Aileen Cater-Steel, Mark Toleman, Wui-Gee Tan. Building a Software Tool for Transparent and Efficient Process Assessments in IT Service Management. In Monica Chiarini Tremblay, Debra E. VanderMeer, Marcus A. Rothenberger, Ashish Gupta 0004, Victoria Y. Yoon, editors, Advancing the Impact of Design Science: Moving from Theory to Practice - 9th International Conference, DESRIST 2014, Miami, FL, USA, May 22-24, 2014. Proceedings. Volume 8463 of Lecture Notes in Computer Science, pages 241-256, Springer, 2014. [doi]

Authors

Anup Shrestha

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Aileen Cater-Steel

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Mark Toleman

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Wui-Gee Tan

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